At any point the consumer may elect to withdraw from the process; however once a case is opened, participating traders may not withdraw before a conclusion has been reached.  If you wish to withdraw from an open case, please contact us at info@netneutrals.uk.

For more information regarding the NetNeutrals ADR Scheme, please visit our How it Works or FAQ sections.

If you have any questions that remain unanswered, you can always send us an email, info@netneutrals.uk, or visit our Contact Us page.  
Contact
​ Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown House Johnstown, Naas
Co Kildare 
Ireland W91 C99T
​+353 1 531 2836
   

NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

NetNeutrals EU is approved by the Civil Aviation Authority (the UK aviation regulator) to operate as a Dispute Resolution body for aviation consumers.