At any point the consumer may elect to withdraw from the process; however once a case is opened, participating traders may not withdraw before a conclusion has been reached.  If you wish to withdraw from an open case, please contact us at [email protected]

For more information regarding the NetNeutrals ADR Scheme, please visit our How it Works or FAQ sections.

If you have any questions that remain unanswered, you can always send us an email, [email protected], or visit our Contact Us page.  
‚Äč Fill out the form if you are having trouble opening a case or if you have another question about our process. We will review your case and get back to you as soon as possible.

NetNeutrals EU
Johnstown Business Centre
Johnstown, Naas
Co Kildare
W91 C99T
+353 15312836
NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015