Online Dispute Resolution - Learning More

Want to learn more about Online Dispute Resolution or how to include online activities in Best Practices for Consumer Complaint Handling?

NetNeutrals coordinated the compilation of expert-authored chapters on these topics:

A Promise Unfulfilled and What to Do About It – Complaint Handling Now
Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer
Online Dispute Resolution - Designing Systems for Effective Dispute Settlement – a US practitioner perspective - Jo DeMars
Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System - Pablo Cortés
Consumer Trust and Business Benefits with ODR - Immaculada Barral-Viñals

Where Law, Technology, Theory and Practice Overlap:  Enforcement Mechanisms and System Design - Riika Koulu
The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool – Benefits and Challenges - Amy Koltz
Online Dispute Resolution Decision Making – A NetNeutrals Practitionerʼs ViewKatherine G. Newcomer
One Manʼs View of One Country – ADR & ODR and the future of complaint management in the UK - Adrian Lawes

Available on Amazon (ISBN 978-1-5049-6355-8), or Contact Us.
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NetNeutrals EU is an approved Dispute Resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015

NetNeutrals EU is an approved Dispute Resolution body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
NetNeutrals EU is approved to operate as a Dispute Resolution body for Landlord / Tenant disputes.